Return Policy

Please read our Return Policy carefully before making a purchase from Ninki Collect (“we,” “us,” or “our”). This Return Policy outlines our procedures and guidelines for returning products purchased through our Website (the “Website”). By placing an order and making a purchase, you agree to abide by this Return Policy.

Eligibility for Returns

We accept returns on products purchased directly from the Website. Products purchased from third-party sellers or retailers must be returned to the respective seller or retailer according to their return policy.

Return Period

You have [14] days from the date of delivery to initiate a return for eligible products. Any requests for returns received after this period will not be accepted.

Conditions for Returns

To be eligible for a return, the product must meet the following conditions:

• The product must be in its original, unused condition.
• It must be in the original packaging with all tags, labels, and accessories intact.
• The product must not be damaged, soiled, or altered in any way.

Initiating a Return

To initiate a return, please follow these steps:

• Contact our Customer Support team at [ [email protected] ] to request a Return Authorization (RA) number.
• Include the RA number on the return package.
• Pack the product securely in the original packaging.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part. In such cases, we will provide a prepaid shipping label.

Refund Process

Once we receive and inspect the returned product and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [7 – 14] business days for the refund to be processed and reflected in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you must initiate a return for the unwanted item and place a new order for the desired item separately.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support team within [7] days of receiving the product. We will provide instructions on how to return the damaged or defective item and arrange for a replacement or refund.

Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at [[email protected]].

By making a purchase from Ninki Collect, you acknowledge that you have read, understood, and agreed to this Return Policy. We reserve the right to update or modify this policy without prior notice, so we encourage you to review it periodically.